If things do get kind of intense, here's something you can say. It seems like we're both trying to force our view on each other. I commit to staying this discussion until we have a solution that satisfies both of us. This is a really great sentence to use in conversation if it does get heightened. And at the end of the day, this conversation is going to happen eventually. You might as well do it now.
"Crucial Conversations: Tools For Talking When Stakes Are High" is name of the book that we review today. We'll cover high level techniques for making your convos with people more productive and fruitful. As they say in the book "It's not about communication. It's about results."
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