4min chapter

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Capabilities vs Process: Is There a Difference?

APQC Podcasts

CHAPTER

Process and Process Management - What's the Difference?

The key is that if I put a manager hat on, I want to understand the capabilities that my team requires and that it currently has. But I also have to understand whether or not I need structure and consistency in the process of we perform. So while they look at it through different lenses, ultimately the expectation about what I need as a business leader is the outcome. It's really reliability, repeatability, consistency that our processes enable us to achieve.

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