User Research

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"I didn't know that I would have had a talent for it kind of at the outset. But I thought this was really, really interesting and pulls together a lot of strands of things," he says. "As a practitioner, I am self-taught. I didn't come out of social science. I didn’t come out of design school." He adds: "It's a big mix of things that kind of started me off... And then just, yeah, years of experience and being now part of a community".

Steve Portigal is a consultant who helps organizations build more mature user research practices. He’s the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollar to Donuts podcast about research leadership. In this conversation, we discuss the skills required for conducting successful interviews with users.

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