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Five CEOs talk about their journeys, struggles, successes, and failures

First Principles

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The Impact of RBI's OTP on Payment Transactions

RBI came up with this OTP requirement on the end of every payment transaction a few years back. Every commerce company in India went shouting to RBI saying oh you're going to screw the experience up our transactions are going to fall. I believe that this OTP coming in has single-handedly helped consumer adoption to digital payments because the consumer is saying my money is safe because of this OTP, he says.

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