Emotional Empathy in Teamwork

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You wrote in the recent work on empathy that too much empathy in teams is a frequent problem. I was struck by something else. You write, highly empathetic team leaders and team members often refrain from providing constructive feedback to team members who break norms or under perform on the team. This is one of the common problems we see in teams. So i think delivering negative feedback is a fine art in leadership, and many people don't quite have it right.

Daniel Goleman: Emotional Intelligence In 1995, Daniel Goleman published the blockbuster bestselling book Emotional Intelligence*, a book that now has more than 5 million copies in print worldwide in 40 different languages. He’s the author of a series of primers for the competencies of emotional and social intelligence, titled Building Blocks of Emotional Intelligence* and he’s the founder of the Emotional Intelligence Coaching Certification. Key Points The three types of empathy: Cognitive empathy - you can sense what people are thinking Emotional empathy - you can pick up on other people’s emotions Empathic concern - people can tell you care about them Resources Mentioned Emotional Intelligence* by Daniel Goleman Building Blocks of Emotional Intelligence* by Daniel Goleman et al. A Force for Good* by Daniel Goleman and the Dalai Lama Emotional and Social Competence Inventory Emotional Intelligence Coaching Certification Book Notes Download my highlights from the Empathy primer in PDF format (free membership required). Related Episodes How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) Have Conversations That Matter, with Celeste Headlee (episode 344) Enhance Your Self-Awareness, with Daniel Goleman (episode 353) The Power of Vulnerability in Leadership, with Jason Brooks (episode 385) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.