The Relationship Between Banks and Customers

Kerk: We know that that's the environment into which we're going, right? And so we need to be great at understanding that environment. Wright: If you don't have alinement on why you're doing what you're doing in the first place, then, ah, it's really hard to come up with the best solution for your customers. Kerk: There's lots of short cycle innovations that are going on. Its really super exciting. But there's this much longer arc as well, right, in terms of where the industry is going.

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