Curious Minds at Work cover image

CM 198: Eric Johnson on the Science of Decision-Making

Curious Minds at Work

CHAPTER

Choosing the Right Options in Design

There's a struggle, or a tension in design that you write about between fluency and accuracy. So many designers are spent sometime working in washington at the consumer financial protection bureau. And they sort of said, i want to give people just one or two choices. But something else happensad when i remove options, i'm removing some options that might be very good for somebody.

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