Application of Artificial Intelligence to Customer Service

McKinsey analyzed 14 new trends in its latest report on business technology. Here are the three that leaders need to know about most.

In this episode of The McKinsey Podcast, partners Michael Chui and Roger Roberts speak with McKinsey editorial director Roberta Fusaro about McKinsey’s latest report on technology trends, with a particular focus on the benefits and challenges of applied AI, cloud and edge computing, and bioengineering.

After, we’ll hear from McKinsey partner Brian Rolfes, who came to McKinsey firmly “in the
closet.” But a chance meeting with a client showed him the value of being authentic—with himself and others.

Theme music composed, performed, and produced by Joy Ngiaw.

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