2min chapter

Curious Minds at Work cover image

CM 198: Eric Johnson on the Science of Decision-Making

Curious Minds at Work

CHAPTER

Designing Choice Architecture to Connect to People's Goals

Designers need to get in touch with what people really want, and it varies by individuals. So we talk about smart defaults, defaults that know something about you - they actually set the default to what's in your best interests. The idea here is that particularly if you know something about what are the needs of the user, you can customize a choice tecture to fit that user's need.

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