Rethinking Repair: Jason Fried
Rethink Moments with Rachel Botsman
The Doors of Perception
The writer of an ema or instant message assumes the reader shares the same perspectives as them, can read their tone and intentions. The sender may hear what they've written as something profound and motivating. In divided times, all the details that could go over badly with readers, consciously and unconsciously, really, really matter. It's time to get back to making calls, explaining why once and moving on.
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