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2min chapter
Scaling Customer Support with AI: Nuuly’s Winning Formula
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Building a Sustainable Fashion Service and Customer Support
This chapter discusses the launch of Nuuly, a clothing rental service championed by Urban Outfitters, focusing on sustainability in fashion. The speaker recounts their career transition from banking to e-commerce and the evolution of a customer service team that expanded from two to over sixty members.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode