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12min chapter
Introducing Off Script: Des Traynor on the AI revolution
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Leveraging AI for Enhancing Job Performance
The chapter focuses on understanding job roles independently of technology and utilizing AI to enhance problem-solving capabilities. It delves into comparing AI and human skills, stressing the importance of considering average performance. Additionally, it highlights the economic aspect of prioritizing speed over quality in certain scenarios for customer support.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode