The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Introducing Off Script: Des Traynor on the AI revolution

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Leveraging AI for Enhancing Job Performance

The chapter focuses on understanding job roles independently of technology and utilizing AI to enhance problem-solving capabilities. It delves into comparing AI and human skills, stressing the importance of considering average performance. Additionally, it highlights the economic aspect of prioritizing speed over quality in certain scenarios for customer support.

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