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PLG False Starts with Kyle Poyar (Openview)

ProductLed Podcast

CHAPTER

How to Create a Successful Customer Journey

I love that because it puts the sales person in a position of offering value instead of extracting value, which is for me as a buyer, it is much more comfortable. And so you start to ask for phone number, you might have an SDR qualifying the user even if that user has already done meaningful product action in app. It just creates a lot of steps in friction for the user that feels like a disconnected customer experience. You'll also see if for a lot of these models, marketing is pushing out nurture emails, sales reps are calling, emailing, messaging on LinkedIn. The product is sending kind of product-based messages both in-app and outside of the app. If you

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