Are You on a Hold?

Companies are so aware that being on hold is just the last place anyone wants to be. The vast majority of messages you're going to hear while you're on hold nowadays are going to be internal advertisements writ special offers from the company that you are already calling. When they get through that phone cue, let me say this on behalf of everybody on the planet who has ever worked in a call center. If you have a problem with a company, if you are very angry at a company, the person you are talking to is not in charge of that decision. They will do their best to help you, but they take a lot of abuse from people who are just looking for a punching bag.