Product N Ps - What's Your Product's NPS?

Great product leaders know what comments to take an a detractors. Good product managers will suss out what the promoters are saying, and they'll figure out how to bring that back into either a feature development or a road map. Some of the things that prodects look at, as an example, at facebook, they would look at daily active us. If users start to feel worried about the platform, they'll abandon it.