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Kate Young on Why Luxury Equals Quality and Slowness

Time Sensitive

00:00

The Importance of Empathic Service

"I try to hide their flaws and highlight the things they feel comfortable with," she says. "Sometimes it's better if they can act like a movie star going to something, you know, like that's what they're good at." She adds: "Some people just about lose it every single time they have to walk out of the room for an award show"

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