2min chapter

Time Sensitive cover image

Kate Young on Why Luxury Equals Quality and Slowness

Time Sensitive

CHAPTER

The Importance of Empathic Service

"I try to hide their flaws and highlight the things they feel comfortable with," she says. "Sometimes it's better if they can act like a movie star going to something, you know, like that's what they're good at." She adds: "Some people just about lose it every single time they have to walk out of the room for an award show"

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