How to Balance Speed and Value: The Essential Role of Empathy in the AI Product Era (with Megan O'Rourke, Executive Director of Product at Metalab)
The Product Manager
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Empathy in Product Design
This chapter explores the vital role of empathy in product design, emphasizing its ability to differentiate products in a competitive market. It discusses the necessity of understanding user experiences through direct engagement and the balance between leveraging AI and maintaining human connection. The conversation also touches on ethical considerations in product development, highlighting the importance of purpose-driven design and genuine user insights.
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