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27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo)
NN/g UX Podcast
Introduction
A common term in UX research and design is a journey. It suggests stages of accomplishment, enlightenment, transformation. What if you have multiple users or customers? How do you manage all of that? To explore this topic, we invited our very own Kim Salazar and Yocum van der Vere.
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