How to Make a Level Two Heading Out of a Blank Page

John Sutter: I'm using a new app called Craft to prepare for an accreditation formal visit. He says he can't figure out how to format the thing, so it offers him an assistant that writes two beautifully crafted paragraphs. "It isn't like we should try to wish this away because that isn't going to happen,"Sutter says of automated writing tools.