Changes in Broadway Ticketing Systems

The chapter discusses the changes in Broadway ticketing systems over the years, specifically focusing on the introduction of the lottery system. It highlights the contrast between the past, when people had to line up all night with sleeping bags to get tickets, and the present, where the lottery can be entered through social media and the internet. The speaker also reflects on the lack of egos in the theater community in the past and expresses frustration towards younger individuals who achieve success without having a broader perspective.