Service-Driven Business Model and Climate Tech Innovations

Alan sits down with Judy Marks at Deloitte University in Westlake, Texas, to have a wide-ranging conversation about Judy’s career in front of an audience of next-generation CEOs.

She recalls Otis’s 2020 spinoff from United Technologies; what she learned as CEO of the newly independent company during COVID; Otis’s growth in the last four years, boosted by its innovation and service business; geopolitics and Otis’s business in China; sustainability; how tariffs impact consumers’ pocketbooks; and what’s next for the 170-year-old company.

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