Introduction

The UK Ministry of Defence's housing stock is not actually owned by the MOD. The maintenance of these homes, the upkeep, is outsourced to a few different firms. Service families contact Pinnacle to book repairs through their call centre. After that the physical repairs are carried out by two other firms called Amy and Vivo under separate contracts with the MOD and Defence Infrastructure Organisation. We're going to be taking a quick whistle stop tour over to Qatar which is of course hosting the World Cup.