122 - Building Conversational AI's with Joe Bradley
Programming Throwdown
Using Machine Learning to Optimize Your Customer Experience
There's an efficiency, vector of metric, there's effectiveness in solving the customer problem. And now i'm totally blank on the fourth which thist going to ake me super embarrassed. It'll come to mein a minute. So we've we to these categories, and under them we put both existing contact center metrics that people are used to - repeat contact rate within an hour, within three hours, within a day. Then some of these newer metrics, like, h what's the max x on this? Or, you know, what's the sentiment of the customer? You know, is measured by these machine learning models. Right now you can begin to give brands a sort of
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