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10min chapter
Scaled CS: Daphne Lopes, Hubspot
Gain Grow Retain
Being a Cross Functional Leader in Customer Success
The chapter emphasizes the importance of understanding other parts of the business, working across boundaries, and collaborating with different functions in customer success. It also discusses the approach to aligning on the future and the tools used at HubSpot for centralizing customer information, data processing, and marketing automation.
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Listen to the best highlights from the podcasts you love and dive into the full episode