"I was just a guy in the cubicle. And I had a problem with a big national, a federal bureaucracy," he says. "And I wrote to my Senator, who was a Senator Pete Wilson at the time." The senator's office forwarded his message and within days of it being sent, 'Why the hell are you doing what you're doing?' That was the first time I changed like a national policy. Just by asking, I just asked. And I made a good point...That has never left me".

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