AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
The Importance of Relational Knowledge in a CRM Field
The business did not keep adding clients here fewer than 1500 now. Ellis is an incredible relater. And so maintaining a file with a bunch of notes isn't necessarily as important because some of that stays top of mind. As we want to scale over time, it'll be important for us to find ways to put that relational knowledge into a CRM. It's no different than me going to a sandwich shop and like, Oh, Liz, she always gets this sandwich. You get to know people differently.