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171. Chris Earley, Earley Law Group - Owing it: Take Back Your Time, Your Day, and Your Business
Personal Injury Mastermind
How to Hire the Right People
"I'm obsessed with customer service. I want this to be the risk quality, right? Literally," he says. "We're in the customer service industry. We can't make everybody happy... But I'm going to make damn sure that we do our best to make as many people happy as we can" He adds: "If you focus on that too many times and neglect your own clients, it's like taking for granted."
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