Capturing Critical Knowledge

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What is the critical knowledge that you're trying to capture? Do you find that your average stakeholder can answer that, or do you have to kind of figure it out through more of an investigative approach? I sin tat you, sirlat the actual subject. Mar expert who is been asked to capture a knowledge probably have a better idea of what is actually the knowledge that can be made tangible and putting fron of customers self service.

Enterprise Knowledge CEO Zach Wahl speaks with Mirna Lessinger, Senior Program Manager in CSS Business Transformation at Atlassian, where she is currently focused on program delivery for the Talent Enablement team. Mirna has led Knowledge Management, Support Operations, and Customer Experience initiatives for over 10 years at tech companies like Okta and Innovative Interfaces.

With a Master in Library and Information Science from University of Washington, her background is a blend of IT Management, Knowledge and Information Science, and Corporate Innovation.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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