Inside The Culture of Wilkins Harley-Davidson: John Lyon on Staff, Process, and Profits
The Dealership Fixit Podcast
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Building Trust Through Transparency and Instant Gratification
This chapter explores how customer expectations have transformed in the digital age, focusing on the demand for instant gratification and transparency. It highlights the significance of honesty in presentations, quick responses from dealerships, and accurate online inventory management in building customer trust and loyalty.
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