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Morné Smit — Sales Playbook for Greater Sales & Profit

Scaling Up Business with Bill Gallagher

CHAPTER

The Importance of Culture in Sales

The culture in your business is the missing piece of the puzzle. Let me go talk to my manager. I'll be right back. Stay here in my office of hell for the next three hours, right? Well, just let me stay in hold for 40 minutes while I go and find someone to talk to and get coffee or into the bathroom, whatever else. Yeah. Absolutely. And then from a sales management perspective, not only do you need a playbook, you need the culture, the habits in the business where in this business, we practice. If we don't practice internally, then we're practicing on life prospects. That's very dangerous and very expensive. So what's the culture

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