How a “Bot Wrangler” uses AI to scale support without compromise
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
AI in Customer Support: Transforming Interactions
This chapter explores the evolving landscape of customer support, focusing on the role of AI and automation in enhancing professional interactions. It discusses the challenges of implementing AI technologies, including ensuring accurate customer product identification, while highlighting the positive outcomes like reduced wait times and improved customer trust. The narrative reflects on customer perceptions of AI, emphasizing a shift from skepticism to appreciation as users recognize the benefits of streamlined support.
Transcript
Play full episode
