This episode tackles a question every growing practice eventually hits. If the revenue looks good and the numbers are solid, do the little systems really matter? Jason’s short answer is yes. His long answer is a masterclass in how culture cracks form long before they show up in your production report.
Jason breaks down real scenarios from coaching calls, including missed prescriptions that blow up into angry reviews and assistants skipping critical end of day steps that quietly chip away at morale. He explains why checklists are not about micromanagement. They are about protecting patient experience, preventing open loops, and preserving the trust that makes a team actually function. Numbers only tell you who produced. Systems tell you whether you can sustain it.
If you want to lead a team that wins consistently instead of accidentally, this episode gives you the clearest argument yet for why the “boring” checklist might be the most important tool in your practice.
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