Navigating Leadership Transitions

This chapter recounts the speaker's journey from fast-paced incident management to a managerial role at Westpac New Zealand, reflecting on lessons learned amid the challenges of pandemic-related changes. It emphasizes the importance of fostering relationships within large teams and the value of curiosity in professional growth. Through personal insights and experiences, the speaker highlights the balance between management and individual contributions, underscoring the role of caring leadership in shaping organizational success.