Balancing Volume with Personalization in Outreach

Ross sits down with Josh Spilker, Content Marketing & SEO Lead at AirOps, to unpack the rise of the content engineer — what it means, why it matters, and how it’s reshaping SEO and content operations. They dive into Ryan Law’s critique, hybrid-AI workflows, org-chart ownership, automation opportunities, and why Josh believes AI doesn’t kill content — it rewires strategy. Plus: the “context librarian” concept, content refresh automation, spotting slipping queries, using multiple models together, and avoiding low-quality AI traps. Show Notes: 0:08 – What is a “content engineer” and why the role is emerging 1:17 – How content engineering evolved from early UX concepts 2:13 – Who fits best in this role: writers, SEOs, or automation pros? 3:39 – Ryan Law’s critique: “I wouldn’t hire a content engineer” 4:51 – Internal linking as a powerful semi-automated workflow 5:56 – From manual outlines to AI-assisted research and briefs 6:48 – Balancing AI workflows and human-led quality control 7:24 – Why “Director of Automation” might better describe the role 8:35 – Who should lead content automation inside organizations 9:15 – AI text generation vs. hybrid workflows: what’s really working 10:38 – The limits of pure AI content and why oversight matters 11:19 – How AirOps customers use hybrid models for scale 12:01 – Using multiple models (ChatGPT, Claude, Perplexity) together 13:02 – The “7% of AI pages” debate and Patrick Stox’s counter-data 14:19 – How editorial standards and compliance shape AI adoption 15:23 – “AI doesn’t kill content — it rewires strategy” 16:15 – Refresh workflows: detecting pages and queries that slip 17:18 – Where content engineers fit in the org chart today 18:16 – The rise of the “context librarian” for brand knowledge bases 19:19 – Combining brand governance with AI-driven workflows 20:21 – How automation can unify voice and style across teams 21:32 – Why AI helps close the creative gap faster, not replace writers 22:29 – Teaching non-engineers to think like product builders 23:19 – Breaking down creative processes into repeatable systems 24:07 – Turning everyday editorial routines into structured workflows 25:08 – Automating meeting summaries and reporting emails 26:12 – Using AI to surface key quotes and podcast clip highlights 27:17 – “Transformation content”: repurposing, summarizing, clipping 28:13 – AirOps’ content strategy: optimization, refresh, iteration 29:04 – Refresh workflows tied to GSC data and ranking drops 30:33 – Risks of shallow “freshness updates” and engagement metrics 31:47 – How informed SEOs make the best use of AirOps workflows 32:07 – Why fundamentals matter before scaling with AI tools 33:02 – Barry Bonds analogy: AI only helps pros with solid foundations 34:15 – Automating backlink outreach with contextual relevance 35:34 – Why personalization still wins over high-volume outreach 36:17 – The balance between automation and editorial craft 37:11 – Where to find Josh’s webinars, reports, and AirOps resources Josh Spilker on LinkedIn: https://www.linkedin.com/in/joshspilker AirOps: https://www.airops.com AirOps Webinars: https://www.airops.com/categories/events Ahrefs Post (Ryan Law): https://ahrefs.com/blog/i-wouldnt-hire-a-content-engineer Patrick Stox Response: https://www.linkedin.com/posts/patrickstox_im-sure-youre-all-seeing-the-study-saying-activity-7385017156213788672-5srr Subscribe today for weekly tips: https://bit.ly/3dBM61f Listen on iTunes: https://podcasts.apple.com/us/podcast/content-and-conversation-seo-tips-from-siege-media/id1289467174 Listen on Spotify: https://open.spotify.com/show/1kiaFGXO5UcT2qXVRuXjsM Listen on Google: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS9jT3NjUkdLeA Follow Siege on Twitter: http://twitter.com/siegemedia Follow Ross on Twitter: http://twitter.com/rosshudgens Directed by Cara Brown: https://twitter.com/cararbrown Email Ross: ross@siegemedia.com #seo | #contentmarketing