The Impact Versus Intent Conversation

Roxanne Jones: If someone trusts you enough to come to you and say, hey, this is upsetting me, then you are being given a really big gift. The way that you respond really is going to make or break that relationship moving forward. What would have been an appropriate amount of time for you to gather yourself, gather your thoughts, think through it and then re engage the conversation? She says she gives herself at least 24 hours when something has happened, to address it in that impactful way that i want to address it.