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Do You Love Service Work?
I think editors were freaking out in other publications because they wanted a format like that. So the people were really slow to move. And at first I was scared. People were going to copy and then I realized that big companies are incapable of really competing in that way. That can lead to a different type of business and a better service. But you're also sacrificing maybe 50 page views and like an hour on your site. It's significant.