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038: John Ruhlin – Working The Gratitude Muscle | Strategic Appreciation And Gift Giving

The Learning Leader Show With Ryan Hawk

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Is There a Six to One Ratio?

Gift giving is not just gifts, it's the andwritten notes. The best performing teams near there's six positive words of affirmation for every one negative o critique or criticism. Most people in their work lives are getting at best one to one, t entries betwo to one. So i re invest about five percent of our revenue back into our corp relationships. That could be through gifts, it could be through dinners. But i would say 80 % of what we do is in a tangible form.

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