Navigating Fraud Detection and Customer Disputes

Fraud in retail is evolving fast — from return scams to first-party misuse that blurs the line between customer error and criminal intent. In this episode of the ‘AI in Business’ podcast, Naveen Kumar, Director of Financial Crimes at Walmart and former PwC fraud specialist, joins Emerj Editorial Director Matthew DeMello to discuss how AI, automation, and policy analytics are reshaping fraud detection strategies in retail and beyond. Naveen outlines the expanding threat surface across digital touchpoints and the rise of personalized, context-aware fraud. He shares how Walmart’s financial crimes team applies signal-based analysis, real-time feedback loops, and agentic AI systems to improve proactive detection while preserving customer trust. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by Justt. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.