Launching a Customer-First Merch Company with No Industry Experience | Ethan Dowie
Millionaire University
Building SOPs and a CSR playbook
Ethan explains creating SOPs via whale.com and training CSRs to maintain service consistency.
#690 Ready for a masterclass in grit, customer service, and unconventional scaling — all from a founder who built a booming merch company from scratch? In this episode, host Brien Gearin chats with Ethan Dowie, founder of Indigo Promotions, who went from making 400+ cold calls with zero traction to landing Zappos as one of his very first clients. Ethan breaks down how he bootstrapped his business, navigated fulfillment before he had any systems, built a powerhouse customer-first team, and eventually brought manufacturing in-house to compete with massive players like 4imprint and VistaPrint. If you want to understand what it really takes to build a product-based business that stands out, this conversation delivers!
What we discuss with Ethan:
+ Bootstrapping Indigo Promotions
+ Landing Zappos after 496 cold calls
+ Early fulfillment challenges
+ Finding reliable factories and partners
+ Bringing production in-house
+ Building a customer-service-first culture
+ Leveraging big clients to win bigger clients
+ Organic marketing and behind-the-scenes content
+ Handling complex custom projects
+ Scaling the team and future growth vision
Thank you, Ethan!
Check out Indigo Promotions at IndigoPromos.com.
Follow Ethan on Instagram and LinkedIn.
Watch the video podcast of this episode!
To get access to our FREE Business Training course go to MillionaireUniversity.com/training.
And follow us on:
To get exclusive offers mentioned in this episode and to support the show, visit millionaireuniversity.com/sponsors.
Learn more about your ad choices. Visit megaphone.fm/adchoices
The AI-powered Podcast Player
