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#474: [Amazon Connect #5] Reimagine the Customer Experience

AWS Podcast

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Amazon Connect - I'm Your Customer Number

90% of our road map is informed by what customers tell us they want. It made it easy to test and modify processes. And we're, younow able to use those latest technologies like a i and m l. In march 20 seventeenth, we brought that internal tool to market as amazon connect.

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