The chapter delves into the advancements in generative AI and its impact on customer outreach, content creation, and automating workflows in customer support. It discusses the potential of large language models in improving productivity and efficiency in handling customer information, as well as the increasing interest in AI within the Customer Success field to enhance retention and growth opportunities. The conversation emphasizes leveraging AI to streamline processes, retain key information, and optimize productivity in customer interactions.
This week Rohan Gupta and Gopal Srinivasan, Partners at Deloitte, join Jeff to talk about a hot topic: AI in Customer Success.
Generative AI has made access more accessible for the average person, but what are some ways CS teams can utilize AI to support the work they do in a more effective and efficient way? From practical suggestions for getting started to potential roadblocks, the conversation focuses on the shifts teams and companies need to start making to utilize this powerful tool.
Connect with Rohan Gupta
Connect with Gopal Srinivasan
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