The Complexity of Incentives and Human Errors in Organizations

Send us a text

This week on the 100th episode I'm joined by DevOps and Resilience Engineering legend John Allspaw to talk about learning (especially from incidents). We discuss...

📒 Classroom VS situated learning
🤝 The myth of the perfect handover
ITIL as a coping strategy to try and make sense of the organic, wild, and messy
🥕 How you cannot incentivise to avoid incidents (it doesn't work that way)
❤️‍🩹 You can't understand how something is broken unless you know how it's supposed to work in the first place

...and much more.

Resources from this episode:

Pre-Accident Investigations by Todd Conklin https://www.amazon.com.au/Pre-Accident-Investigations-Introduction-Organizational-Safety/dp/1409447820
Working at the Center of the Cyclone by Dr. Richard Cook https://itrevolution.com/articles/center-of-the-cyclone-dr-richard-cook/

To join the Resilience in Software Foundation head over to: https://resilienceinsoftware.org/

You can find John on:

Website: https://www.kitchensoap.com/
LinkedIn: https://www.linkedin.com/in/jallspaw/

You can find Adapative Capacity Labs here: https://www.adaptivecapacitylabs.com/

You can find Stephen on:

LinkedIn: https://www.linkedin.com/in/stephentownshend/
Bluesky: https://bsky.app/profile/slightreliability.bsky.social
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre