Updates and announcements for AWS services, benchmarking results, and using generative AI in contact centers

In this chapter, they discuss various updates and announcements related to AWS services, including Amazon Athena, AWS Neuron, NVIDIA H100 SDK, and streaming logs from Amazon S3 to Splunk using AWS Lambda. They also cover go daddy's benchmarking results with AWS graviton 2 and evaluating generative AI for customer experience in contact centers.