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AI Use Case Series: AI in Customer Service [AI Today Podcast]
AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion
Transforming Customer Service: The Role of AI and Chatbots
This chapter delves into how AI, particularly chatbots, is transforming customer service by automating routine tasks and enhancing efficiency. It also addresses ethical concerns, current limitations of chatbot interactions, and the potential for future advancements in AI conversation capabilities.
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