In moments of calamity like this, we are focused on the much more authentic heroes. But what about all those people whose work kept the day from needing to be saved? Their work may be invisible. They do their work quietly. And yet, we pay so little public credit to them.
We knew a pandemic was coming. We knew our police were treating some of us differently than others. So why were we so unprepared for what happened? In this eye-opening conversation, Rufus and author Dan Heath dig into what it takes to root out problems at their source, both in our own lives and in the larger world.