The Future of Retail: Automation and Customer Experience

What will it be like to shop when technology has evolved to essentially eliminate the cost of home delivery? BCG’s Brad Loftus imagines a future where sensors in our homes know what needs replenishing and items are delivered from warehouses without ever being touched by human hands. These innovations will change everything about the retail experience, including the elimination, or radical redesign, of many brick-and-mortar stores. Yet, Brad contends, this future could result in a more personalized shopping experience for many products. 

 

Learn More:  

Brad Loftus: https://on.bcg.com/3xcqbx3 

Retail Industry: https://on.bcg.com/3VyVuLO 

The Innovation Edge for Retailers: https://on.bcg.com/3xbVbxm 

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