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7min chapter
Robots Rise Up—and Deliver to Your Door
Imagine This...
The Future of Retail: Automation and Customer Experience
This chapter discusses the influence of automation and AI on customer service in retail, highlighting the balance between enhanced technology and human interaction. It examines the potential for automation to personalize shopping experiences while raising questions about the future of brick-and-mortar stores.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode