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17min chapter
Are You Leveraging Client Feedback to Its Full Potential?
The Value Pricing Podcast
Mastering Client Feedback
This chapter explores the strategic process of soliciting and utilizing client feedback during annual check-in meetings. It emphasizes the importance of using a well-crafted conversational script to create an engaging dialogue, acknowledge client successes, and encourage insightful feedback. Additionally, the chapter outlines methods to develop an effective feedback system within a business, enhancing service quality and fostering continuous improvement through structured communication.
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