Are You Leveraging Client Feedback to Its Full Potential?
The Value Pricing Podcast
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Mastering Client Feedback
This chapter explores the strategic process of soliciting and utilizing client feedback during annual check-in meetings. It emphasizes the importance of using a well-crafted conversational script to create an engaging dialogue, acknowledge client successes, and encourage insightful feedback. Additionally, the chapter outlines methods to develop an effective feedback system within a business, enhancing service quality and fostering continuous improvement through structured communication.
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Transcript
