The Importance of Empathy in Communication

A lot of responsibility comes with communication because you can read a textbook and it can say a good leader or a good employee communicates clearly. So one of the things that I have been taught and have been able to use and was really, really important was to understand that expertise without empathy is useless. You might think you know something, but if you don't have the ability to place that knowing into the space between you and another, doesn't work. It's so much easier said than done. But for me, it's probably worth understanding that problems are three or four orders of magnitude away from the way the person's experiencing it. And what you want to do is start really compassionate and then