#77 Business Q&A
THE DAVID GREY REHAB PODCAST
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Steve Jobs' Reality Distortion Field
Every customer interaction either builds brand equity or trust or takes it away. I don't want anything to be janky or any part to be a letdown and I think one of the things that we've done with our programs is we've built a lot of trust. The health and fitness industry is so poor in general that it's not that hard to be better but it's easy then to get lazy so everything needs to be better.
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