The president of our outbound division, Eric Watkins, first came in as an intern and then we put him into our implementations department. From there, he was leading operations. And I remember sitting down one particular day for lunch and he just wanted to know what he could do to lead a business one day. That's just one example of a particular individual that we moved around. He developed it as a skill set in which he can lead a huge portion of our business at this time.

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